How to fix an outdated product price or image in your store search

What the products page shows

Under All synced products, the page lists every product search knows about, with the total count at the top. Each row shows the product picture, its SKUs and the price search currently has for it.

This is what your shoppers see in search results. If a row matches your store, the product is correct in search too. The same list also appears in short as Store products on the Home page, with a Show all products link.

Why a product can look out of date

Your store sends product changes to AlFinder automatically, so you normally don't need to do anything when you edit a price, a name or an image. Once in a while a single change may not come through, and a shopper sees an old price or picture in search.

Refresh fixes that one product without waiting for a full sync. AlFinder pulls the product again from your store, and search shows the update shortly after.

When to use it

• A shopper tells you the price in search differs from the product page.
• You changed a product image or name and search still shows the old one.
• You want to confirm a new product reached search before promoting it.
• A product seems missing from search: look it up here to see whether it has been synced.

Good to know

Each product can be refreshed once a minute. If you click again too soon, you'll see a message asking you to wait. If a full sync of your store is already running, the product is refreshed as part of it.

How to set it up

1. 1In the dashboard, open Products.
2. 2Type the product name or SKU in the Search by name or SKU box.
3. 3Compare the picture, SKUs and price on its row with your store.
4. 4If anything is out of date, click Refresh on that row.
5. 5Wait a short while, then search for the product in your store to confirm the update.

Common questions