An AI that sells while you sleep.
The AI Shopping Assistant lets customers describe what they want in a conversation, then get personalized recommendations, answers to questions, and a seamless path to checkout, all inside the chat. 24/7, no staff needed.
Available 24/7. Unlimited concurrent shoppers, no queues.
Why this matters
Conversational Shopping
Customers describe what they want naturally, like "I need a gift for my 5-year-old nephew who loves dinosaurs," and the assistant understands context, preferences, and budget to recommend the perfect products.
24/7 Availability
Your AI assistant never sleeps, never takes a break, and handles thousands of conversations simultaneously. Peak hours, weekends, holidays: every customer gets immediate, helpful responses.
In-Chat Checkout
Customers don't need to leave the chat. They can view products, ask follow-up questions, add items to cart, and proceed to checkout, all within the same conversation thread.
How the AI Shopping Assistant works.
Customer opens the chat
A floating chat widget appears on your store. The customer clicks it and starts describing what they're looking for in their own words, just like messaging a friend for shopping advice.
AI understands and searches
The assistant understands context, preferences, and constraints from the conversation. It searches your catalog semantically and retrieves the most relevant products, handling follow-up questions and refinements naturally.
Products shown in-chat
Recommended products appear as rich cards inside the chat, with images, prices, and descriptions. Customers can ask "Do you have this in blue?" or "What about something cheaper?" and the assistant adjusts.
Add to cart & checkout
Once the customer decides, they tap "Add to Cart" or "Buy Now" right inside the chat. The entire journey from discovery to purchase happens in one seamless conversation.
Features in detail
Context-aware conversations
The assistant remembers the entire conversation thread. If a customer says "I liked the first one but in a different color," it knows exactly which product they're referring to and adjusts accordingly.
Product Q&A built-in
Customers can ask about sizing, materials, shipping, and return policies. The assistant pulls answers from your product data and store policies, reducing support load while increasing purchase confidence.
Multi-language support
The assistant converses fluently in English and Arabic (including dialects). It automatically detects the customer's language and responds in kind, with no configuration needed.
Customizable personality
Set the tone and style of your assistant: formal, friendly, playful, or professional. It adapts to your brand voice and can be configured to highlight promotions, seasonal offers, or specific product lines.
Always available
Avg. support ticket reduction
Concurrent shoppers
Perfect for
Gift shopping guidance
"I'm looking for a gift for my mom who loves cooking and prefers eco-friendly products, budget around $50." The assistant narrows down from thousands of products to a curated shortlist, something no filter system can do.
Fashion & outfit assistance
"I need an outfit for a formal dinner, I'm a size M, and I prefer dark colors." The assistant doesn't just find one item; it puts together a complete look with matching pieces.
Complex product discovery
Stores with large, diverse catalogs where customers need guidance: electronics, furniture, beauty. The assistant acts as a knowledgeable sales associate who knows your entire inventory.
Simple, message-based pricing
Buy message credits and pay only for the replies the assistant sends. No per-seat fees, no charge for browsing.
Starter
For stores testing conversational selling
1,000 message credits/mo
- AI shopping assistant
- Full catalog and order data access
- Arabic and English, dialects included
- Human handoff
- Email support
Growth
For stores where chat already drives sales
5,000 message credits/mo
Everything in Starter, plus
- All supported languages
- Custom personality and brand voice
- Conversation analytics
- Abandoned cart recovery in chat
- Priority support
Scale
For high-volume stores that need more control
20,000 message credits/mo
Everything in Growth, plus
- Custom actions and workflows
- API access
- Revenue attribution reporting
- Dedicated success manager
- 99.9% uptime SLA
Enterprise
For multi-store groups and custom volume
50,000+ message credits/mo
Everything in Scale, plus
- Custom volume and pricing
- Multi-store management
- Custom integrations
- Onboarding and assistant tuning
- Security review and DPA
Need more messages?
Add messages anytime at the Starter rate, on any plan. Add-on credits last until the end of your billing month. Expect high traffic? A bigger plan gives you a lower price per message.
Add WhatsApp
Let the assistant answer shoppers on WhatsApp, on any plan. WhatsApp replies use your message credits. Meta's WhatsApp fees are billed at cost, with no markup.
What counts as a message?
One credit covers one reply from the assistant. Shopper messages, widget opens and greetings are free, and so is handing off to your team. Unused credits don't carry over to the next month.
Frequently asked questions
Yes. The assistant handles multi-criteria searches, follow-up questions, comparisons, and even subjective requests like "something that looks elegant but is comfortable." For questions it can't answer, it gracefully redirects to your support team.
It complements your team, not replaces them. The assistant handles product discovery, FAQs, and shopping guidance, freeing your team to focus on complex issues that require a human touch. Most stores see a 40% reduction in support tickets.
It automatically syncs with your product catalog: titles, descriptions, attributes, prices, inventory status, and even customer reviews. Any changes to your store are reflected in the assistant's knowledge within minutes.
We email you at 80% usage. Upgrade, buy a top-up block, or switch on auto top-up. The assistant never goes silent without warning.
Yes. Bundling the assistant with AI Search saves 20% on both.
Anytime. Upgrades apply immediately and are prorated. Downgrades take effect at your next billing date.